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General
Getting Started
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Products
CGM - Continuous Glucose Monitoring
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Product Purchase
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Test Kit
1
When will I receive the analysis of my samples?
Reports
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Kits and Samples
3
What to do if my sample failed at lab ?
How long will it take for my kits to arrive?
I have handed in my sample. When will I receive my report?
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Account access
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CGM - Continuous Glucose Monitoring
General CGM
6
What is a CGM sensor, and what does it do?/ ¿Qué es un sensor CGM y para qué sirve?
What does blood glucose tell us? / ¿Qué nos indica la glucosa en sangre?
Why do I have to scan/tap on my CGM? / ¿Por qué tengo que escanear/tocar mi CGM?
Why is it important to know how food affects my blood glucose levels?/ ¿Por qué es importante saber cómo los alimentos afectan mis niveles de glucosa en sangre?
What should my CGM response look like? / ¿Cómo debería ser mi respuesta del CGM?
View all 6
Setting up the CGM
2
How to setup my CGM? / ¿Cómo configurar mi CGM?
What should I do before wearing the sensor? / ¿Qué debo hacer antes de usar el sensor?
Connecting the CGM to Digbi App
0
Dealing with Alarms
4
Is there a way I can stop my CGM alarm from constantly beeping? / ¿Hay alguna forma de evitar que la alarma de mi CGM esté sonando constantemente?
Is there a way I can mute the CGM alarms? / ¿Hay alguna manera de silenciar las alarmas del CGM?
Is there a way to lower the volume of my CGM alarms? / ¿Hay alguna manera de bajar el volumen de las alarmas de mi CGM?
My CGM is beeping and says "Alarms unavailable" / Mi CGM está emitiendo un pitido y muestra "Alarmas no disponibles".
Difficulties with the Sensor/Device
4
My CGM fell off, what should I do? / Mi CGM se cayó, ¿qué debo hacer?
My CGM doesnt feel secure? / Mi sensor CGM no se siente seguro.
My CGM sensor stopped working / Mi sensor CGM dejó de funcionar.
I accidentally pressed the applicator, and CGM is not sticking to my arm?
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